Welcome to Chicken Prime. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
1. About Chicken Prime
Chicken Prime is an online platform that offers fresh chicken, premium mutton, fish, seafood, and related products for home delivery within our designated service areas.
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide during registration or checkout is accurate and complete.
- You will use our website only for lawful purposes.
3. Product Availability
All products displayed on our website are subject to availability.
We reserve the right to:
- Modify product availability.
- Discontinue products without prior notice.
- Limit the quantity purchased by a customer.
- Refuse orders if products are unavailable.
4. Pricing
All prices displayed on our website are in Indian Rupees (INR).
While we strive to maintain accurate pricing, Chicken Prime reserves the right to:
- Correct pricing errors.
- Change product prices without prior notice.
- Modify promotional offers at any time.
Applicable taxes and delivery charges, if any, will be displayed during checkout.
5. Order Confirmation
After placing an order, you will receive an order confirmation via email, SMS, or WhatsApp (where applicable).
Receiving an order confirmation does not guarantee acceptance of the order.
Chicken Prime reserves the right to cancel any order due to:
- Product unavailability
- Incorrect pricing
- Payment issues
- Delivery limitations
- Suspected fraudulent activity
6. Delivery Policy
We aim to deliver all orders within the estimated delivery timeframe.
However, delays may occur due to:
- Weather conditions
- Traffic
- Public holidays
- High order volumes
- Unforeseen operational issues
Customers are requested to provide an accurate delivery address and ensure someone is available to receive the order.
If delivery cannot be completed due to an incorrect address or customer unavailability, additional delivery charges may apply.
7. Fresh Product Policy
Our products are fresh and perishable.
Customers are requested to inspect their order immediately upon delivery.
If you receive:
- Incorrect products
- Damaged packaging
- Quality concerns
please contact our customer support as soon as possible, preferably within 2 hours of delivery.
8. Cancellation Policy
Orders may be cancelled before processing begins.
Once an order has been prepared, packed, or dispatched, cancellation requests may not be accepted due to the perishable nature of our products.
Chicken Prime reserves the right to cancel any order at its sole discretion.
9. Refund Policy
Refunds may be issued in the following situations:
- Product unavailable after payment
- Incorrect order delivered
- Verified quality issue
- Duplicate payment
Refunds, if approved, will be processed using the original payment method within the applicable banking timeline.
Refund requests are evaluated on a case-by-case basis.
10. Customer Responsibilities
Customers agree to:
- Provide accurate delivery details.
- Maintain updated contact information.
- Handle fresh products appropriately after delivery.
- Store products under recommended refrigeration conditions.
Chicken Prime is not responsible for product quality after improper storage by the customer.
11. Food Safety
Chicken Prime follows hygienic processing and packaging practices.
Customers should:
- Refrigerate products immediately after delivery.
- Cook meat thoroughly before consumption.
- Follow standard food safety guidelines while handling raw meat and seafood.
12. Intellectual Property
All website content, including:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Design
- Branding
is the property of Chicken Prime and may not be copied, reproduced, distributed, or used without prior written permission.
13. Limitation of Liability
Chicken Prime shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use of the website
- Delay in delivery
- Product availability
- Service interruptions
- Customer misuse of products
Our maximum liability shall not exceed the value of the order placed.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
15. Changes to Terms & Conditions
Chicken Prime reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with the revised “Last Updated” date.
Continued use of the website after changes constitutes acceptance of the revised Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in the city where Chicken Prime operates.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Chicken Prime
Website: https://chickenprime.in/
Email: chickenprimeshop@gmail.com
Phone: 9910388405